Client Testimonials

Lutheran Homes Society, Inc.’s experience with ECS Solutions has been wonderful! We engaged them to help with reconciliation and back billing projects. These projects went so well that we now also utilize them for billing of our Medicare, Medicaid and Insurance claims. The staff is very knowledgeable and, with the ever-changing health care billing environment, we know that ECS will be on top of those changes and that our claims will still be billed and paid timely. One of the greatest benefits of utilizing ECS is that we no longer have to struggle to find well-trained and experienced billers at the individual facility level. I would recommend that you consider utilizing ECS to help your facility stay on top of evolving reimbursement issues and reduce your outstanding accounts receivable balances.

­— Victoria A. Chambers, Lutheran Homes Society, Inc.

ECS has helped us by providing all the detail update of information in a summarized format. I read all the communications received from various resources but it is nice to have it summarized. In addition they make us aware of others who may have the same issues we are having.

­— Nada Grim, HCR Manorcare

It has been 10 years since we began our relationship with ECS. I believe the only change is we viewed ECS as a vendor and ten years later we view them as a vital partner and important consultant to Vrable Healthcare. Knowing they have a mutual respect for this partnership, we can trust that our cash flow is as much a concern to them as it is for all of our centers. ECS’ trusted accuracy, knowledge, and most of all timelines in today’s environment is crucial. Pointing to one certain factor that makes ECS excel is their customer service and communication with our centers and corporate office.
I would recommend ECS.

­— Al Vrable, Vrable Healthcare Companies

ECS has been an amazing support to our organization.  We had serious billing issues prior to them coming on board.  Not only did they handle our billing quickly but they stayed on top of us receiving our payments in full.  ECS was able to look at our back billing that we believed was going to have to be written off and helped us collect 95% of our outstanding monies.  They are amazing people that work in this organization.  Communication is superb.   We could not ask for better partners in the complicated world of Health Care billing.

­— Manda Ayoub, Pomeroy Living

Progressive Health Care Systems has been a loyal client of ECS Solutions since our company was founded in 1997. ECS does a phenomenal job in billing and the follow through is impeccable. Their staff is always available and willing to help in answering questions or digging into a problem and not letting it go until it is resolved. I have and will continue to recommend ECS to any facility with which I do business.

­— David Lucid, Progressive Health Care Systems

I am most pleased with the services that ECS provides. They are helpful and communicative. If we have questions and they don’t know the answer right away, they’ll find it. They have done in-services for us to get us the training we need. ECS is on top of things and gets us any new information that comes out. They are most willing to do whatever it takes to facilitate the use of new programs for us. I can’t say enough about the services that ECS provides for us.

­Ursuline of Toledo, OH

In 2009, WindsorMeade of Williamsburg became a Medicare SNF provider and an ECS client. ECS trained our Clinical, Social Workers, Business Office, and Administration staff with valuable information on the regulations, requirements, and documentations necessary as a Medicare provider. It is a relief knowing that ECS is on top of the “ever-changing” world of the Medicare program and always keeps their clients informed. I would highly recommend ECS services and expertise to any Medicare SNF provider.

­— Tracey H. Evans, WindsorMeade of Williamsburg

ECS has helped Valley View Care Center improve collections from insurance companies, Medicare and Medicaid. So revenue is more consistent. ECS team is great at billing timely, tracking payments and non-payments, and advising us when we need further information to get those difficult claims paid. Valley View has had significantly less bad debt since ECS started billing for us in 2012. Valley View would definitely recommend ECS Services.

­— Margaret Poyner, Valley View Manor Nursing Home, Inc.

ECS and their representatives have been invaluable to me in many ways. I am new to nursing home billing and no matter how many times I call or email my consultant, Mel, she is always patient with me and is able to answer my questions. Her detailed explanation of things has helped me better understand various aspects of nursing home billing. I can always count on ECS to have my claims processed and followed up on in a timely manner, which has improved the turn-around time for receiving our payments. I am very pleased with their response time to my needs and appreciate all the help they have given me.

­— Lori Gilles, Worthington Christian Village

ECS helped me during a critical time when I was literally ‘thrown’ into a position where I had very little training or knowledge of billing procedures. They were very patient with me and guided me in the right direction. I believe the service I most rely on is the census and ECS making sure it is correct. Mainly because everything derives from the census. The other [area] would be the deposits posted correctly – some are very tricky! A friendly, helpful voice [is always] on the other end of the phone line. I would tell others that ECS is very knowledgeable, but mostly if they do not have the answer, they will make every effort to get it for you.

­— Kathy Martino, Hardin Hills Health Center

The Ohio Eastern Star Health Care Center, a skilled nursing facility, has been working with ECS Solutions for many years. Our working relationship has been great! Whenever we have a question or problem, ECS has been right there to answer our questions and to help us out. We would highly recommend ECS Solutions for billing and consulting. We couldn’t ask for a better billing and consulting company to work with.

­— Elda Boughton, Ohio Eastern Star

Our company hired ECS Solutions in 2009 to help us with several aged accounts. Tammy Davis was assigned as our billing specialist and she and her team at ECS began the daunting task. They did an excellent job and I can’t even begin to tell you how much I learned from Tammy. ECS cleaned up several aged accounts but also did so much more. ECS taught us how to streamline our billing process from billing primary payers to following through and billing the secondary payers. The organizational tools that ECS taught us have been great time savers, but even better than that our aged account receivables have never looked better. I would definitely recommend ECS to any corporation in need of getting their accounts receivable under control or in need of streamlining their billing process. I, personally have gained a great deal from my experience with ECS.

­— Cathy Torrence, Levering Management

We highly recommend ECS! Since 2002, they are always our ‘go to’ resource for the never ending governmental regulatory changes in our industry as well as for billing complicated claims that are beyond our scope of knowledge. The staff at ECS prides themselves with top notch expertise in billing and timely customer service. Cindy Dunne and her staff are the best!

­— Barb Hamilton & Lisa Wysong, Crestview Rehabilitation & Skilled Nursing Services

ECS provides many services for us including billing, PCC concerns and Medicare allowable rates information. It is important for me to relay accurate information to the residents and families that I serve. I am confident in the accurate information I receive knowing the ECS team researches their information and keeps current with all the changes. I have come to rely on Cheryl for quick responses. I highly recommend the friendly ECS staff for their professional services.

­— Robbe Williams, Wyandot County Skilled Nursing & Rehabilitation Center

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